Shipping policy

Shipping Policy

At Supplies4work, we are committed to delivering your order as quickly and efficiently as possible. We work with a trusted network of Australian suppliers and shipping partners to ensure your products arrive safely.

Order Processing

Orders are typically processed within 1 to 2 business days after payment has been successfully received. Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.

Please note that processing times may vary during peak periods, public holidays, or due to unforeseen circumstances.

Shipping Partners

To provide the best possible delivery service, we work with a range of reputable Australian courier companies, including:

  • Australia Post

  • Aramex

  • Allied Express

  • Border Express

  • CouriersPlease

  • Direct Freight Express

  • Hunter Express

  • Sendle

  • StarTrack

  • TNT Australia

  • Team Global Express

The courier selected for your order depends on factors such as product size, weight, destination, and the supplier fulfilling your order.

Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking number. You can use this tracking number to monitor your shipment directly through the courier's tracking service.

Delivery Information

Delivery times vary depending on your location, the courier used, and the supplier dispatching your order.

While we strive to deliver orders as quickly as possible, delivery estimates are provided as a guide only and cannot be guaranteed.

Depending on the courier service used, your parcel may:

  • Be left in a safe location if Authority to Leave (ATL) is available.

  • Require a signature upon delivery.

  • Be redirected to a local collection point or depot if no one is available to receive it.

  • Require you to arrange a re delivery or collection if delivery cannot be completed.

Please follow the instructions provided by the courier if your parcel requires collection or re delivery.

Multiple Shipments

To offer a wider range of products, some orders may be fulfilled by different suppliers or shipped from separate warehouses.

If your order contains multiple items, they may be dispatched separately and arrive on different days. This is completely normal and does not mean that any items are missing.

You will receive separate tracking information for each shipment as it is dispatched, allowing you to monitor the progress of each parcel independently.

PO Box Deliveries

Some courier services are unable to deliver to PO Box addresses. Where applicable, a residential or business street address will be required to complete your order.

Incorrect Shipping Address

Please ensure your shipping details are correct before placing your order.

If an incorrect or incomplete address is provided, additional shipping charges or delivery delays may occur. Once an order has entered processing, changes to the shipping address may not be possible.

If you notice an error after placing your order, please contact us immediately. We will do our best to assist, although changes cannot be guaranteed once the order has been dispatched.

Remote and Regional Areas

We deliver to most locations across Australia. However, some remote or regional postcodes may not be serviceable for certain products due to courier limitations.

If your delivery address cannot be serviced, we will contact you to discuss alternative options or provide a full refund where applicable.

New Zealand Deliveries

Selected products are available for delivery to New Zealand.

Please note that import duties, taxes, customs charges, or other government fees may apply. These charges are determined by New Zealand customs authorities and are the responsibility of the customer.

Damaged or Missing Orders

If your order arrives damaged, incomplete, or appears to be lost in transit, please contact us as soon as possible.

We will work with our suppliers and shipping partners to investigate the issue and provide an appropriate resolution, which may include a replacement or refund where applicable.

Delivery Delays

While we aim to meet estimated delivery timeframes, delays may occasionally occur due to circumstances beyond our control, including:

  • Extreme weather conditions

  • Peak shopping periods

  • Public holidays

  • Courier network delays

  • Supply chain disruptions

We appreciate your patience and understanding should these situations arise.

Contact Us

If you have any questions regarding your order or this Shipping Policy, please contact the Supplies4work customer support team. We are always happy to assist.